Satisfaction Guaranteed

hillside Pastor's Letter

I enjoy Butterfinger candy bars, I have for as long as I can remember.  I enjoy reading the wrapper as I eat the delicious treat.  I enjoy the confidence which is instilled in me as I see ‘Satisfaction Guaranteed’ printed on the wrapper of the Butterfinger.  I have always eaten them with a deep confidence that I will be satisfied with the crispety, crunchety, peanut buttery yumminess.

While I was in college, I bought a Butterfinger bar after a particularly difficult day and went back to my room to be satisfied by the flakey delight, that’s when everything changed.  To my shock and dismay, it was not crispety nor was it crunchety- it was more like cement.  I did what any reasonable rational person would do, I called the number on the back of the wrapper to report what had happened, trusting that the makers of peanut buttery satisfaction would be as  troubled by this lack of satisfaction as I was.

The conversation with the purveyors of peanut buttery satisfaction did not go the way that I had envisioned.  As I described my deep joy in the Butterfinger, and how, up to this point in my candy bar career, I had always been satisfied with the Butterfinger, the conversation took a turn when I recounted my deep dissatisfaction with this particular bar.  The voice on the other end said, “ I’m sorry Sir, what do you want us to do?”.  I said, “Satisfy me.”  The voice said, “I’m sorry Sir, we can’t do that.”.  To which I responded, “But you promised, I only want what you promised.”.  To make a long story short, the conversation continued for months. I would schedule it on my calendar to call and check on my satisfaction. I called so often that I memorized the number 1-800-310-0412, I even took a trip to Winston-Salem NC to check on my missing satisfaction which was promised to me.

I’ve learned that ‘satisfaction guaranteed’ is not so much a truth in this world but a tactic to increase consumer confidence and sales.  We live in a world of broken promises and sales pitches which have lead to a deep sense of mistrust, distrust, cynicism and skepticism.  In this sea of skepticism and cynicism, I’m grateful for a Savior who keeps all of His promises to satisfy us.  I’m looking forward to another Advent with you as we look at the King who promised, and always keeps His promises.


Let us hold fast the confession of our hope without wavering, for He who promised is faithful.


Dave Tooker